Role Overview:
Our client, a leading tech-driven company operating in the SaaS and FMCG sectors, is seeking a Customer Success Specialist (French Speaker) to join their regional team.
The selected candidate will serve as the primary point of contact for clients, ensuring seamless communication, operational support, and efficient project delivery.
This role requires strong coordination skills, client management experience, and fluency in both French and English.
Key Responsibilities:
Maintain daily communication with client stakeholders to ensure alignment and address ongoing needs or queries.
Execute routine transactional or operational tasks that support client operations with accuracy and timeliness.
Use Asana or similar project management tools to track tasks and timelines.
Understand the project management lifecycle to support planning, execution, and monitoring of deliverables.
Represent the company during Monthly/Quarterly Business Reviews (MBR/QBR) at client offices.
Conduct field visits to support onboarding processes and gather feedback from users.
Provide real-time on-call or chat-based support to users and local client teams.
Deliver product training to users in the local language, ensuring effective adoption.
Relay client issues, feedback, or escalations to internal teams in India for timely resolution.
Demonstrate conceptual understanding of APIs and Middleware integrations.
Qualifications:
Bachelor’s degree in Business, IT, or a related field.
Minimum of 3 years of client-facing experience, preferably in Tech, SaaS, or CPG industries.
Strong communication and interpersonal skills in French and English.
Customer-focused with the ability to build and maintain long-term relationships.
Willingness to travel locally for client visits when required.
Self-motivated and capable of working independently and remotely with an international team.
Proficiency in MS Excel, Google Sheets, mobile apps, and communication tools such as WhatsApp.
Nice to Have:
Prior experience in FMCG, Van Sales, or SaaS-based implementations.
Familiarity with CRM, DMS, or Field Force solutions.
Why Join This Company?
Work with a global, tech-driven organization at the intersection of technology and client success.
Be part of a collaborative, multicultural environment that values innovation and accountability.
Gain exposure to international clients and diverse business operations.
Access ongoing professional development and growth opportunities within the organization.
