About Us
We focus on delivering exceptional customer experiences. As the Customer Satisfaction Team Leader, you will manage the team and ensure high satisfaction levels.
Key Responsibilities
- Oversee team performance and ensure quality service.
- Address escalated customer inquiries and provide quick resolutions.
- Contribute to the development and review of customer service policies.
- Analyze satisfaction data and prepare improvement reports.
- Assist with performance reviews and disciplinary actions.
Qualifications
- Education: Bachelor’s Degree.
- Experience:
- 6+ years in customer service, with at least 1 year as a Team Leader.
- Proficient in Microsoft Office and Power BI.
- Strong communication, leadership, and problem-solving skills.
Benefits
- Competitive salary.
- Health insurance and flexible working hours.