About Us

We focus on delivering exceptional customer experiences. As the Customer Satisfaction Team Leader, you will manage the team and ensure high satisfaction levels.

Key Responsibilities

• Oversee team performance and ensure quality service.
• Address escalated customer inquiries and provide quick resolutions.
• Contribute to the development and review of customer service policies.
• Analyze satisfaction data and prepare improvement reports.
• Assist with performance reviews and disciplinary actions.

Qualifications

• Education: Bachelor’s Degree.
• Experience:
  • 6+ years in customer service, with at least 1 year as a Team Leader.
• Proficient in Microsoft Office and Power BI.
• Strong communication, leadership, and problem-solving skills.

Benefits

• Competitive salary.
• Health insurance and flexible working hours.