About Us

We are dedicated to providing exceptional service to our customers. As a Complaint Handler, you will assist customers facing challenges and gather feedback to improve our offerings.

Key Responsibilities

• Surveys and Online Course Evaluations:
  • Create and prepare survey forms.
  • Coordinate with lecturers and customer support for survey participation.
  • Record and archive survey results.
• Customer Contact for Low Ratings:
  • Review low survey ratings and contact customers to resolve issues.
  • Record contact results and notify relevant departments for follow-up.
• Complaint and Refund Management:
  • Track and manage complaints and refunds as per internal policies.
• Additional Responsibilities:
  • Prepare daily, weekly, and monthly reports.
  • Resolve escalated issues and train specialists in best practices.

Qualifications

• Education: Bachelor’s Degree
• Experience:
  • English proficiency at B1 level.
  • At least two years in customer service.
  • Experience with web chat or phone-based customer interactions.
• Skills:
  • Strong communication and problem-solving abilities.
  • Proficiency in Microsoft Office and computer skills.
  • Attention to detail and ability to handle confidential information.

Benefits

• Competitive Salary with performance-based bonuses.
• Health Insurance: Comprehensive coverage.
• Flexible Hours: Remote work options available.
• Work Environment: Collaborative and innovative team.