Complaint Handler

About Us

We are dedicated to providing exceptional service to our customers. As a Complaint Handler, you will assist customers facing challenges and gather feedback to improve our offerings.

Key Responsibilities

  • Surveys and Online Course Evaluations:
    • Create and prepare survey forms.
    • Coordinate with lecturers and customer support for survey participation.
    • Record and archive survey results.
  • Customer Contact for Low Ratings:
    • Review low survey ratings and contact customers to resolve issues.
    • Record contact results and notify relevant departments for follow-up.
  • Complaint and Refund Management:
    • Track and manage complaints and refunds as per internal policies.
  • Additional Responsibilities:
    • Prepare daily, weekly, and monthly reports.
    • Resolve escalated issues and train specialists in best practices.

Qualifications

  • Education: Bachelor’s Degree
  • Experience:
    • English proficiency at B1 level.
    • At least two years in customer service.
    • Experience with web chat or phone-based customer interactions.
  • Skills:
    • Strong communication and problem-solving abilities.
    • Proficiency in Microsoft Office and computer skills.
    • Attention to detail and ability to handle confidential information.

Benefits

  • Competitive Salary with performance-based bonuses.
  • Health Insurance: Comprehensive coverage.
  • Flexible Hours: Remote work options available.
  • Work Environment: Collaborative and innovative team.
Job Category: Customer Service
Job Type: Full Time
Job Location: Cairo

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Go to Top